Refund Policy

For Clinics, Seminars, and Riding Assessments:

In the rare but possible event that you use your credit card or PayPal account to pay a deposit or an entire registration fee just after the last seat or that time slot has been reserved by another person, so that there is no longer space in the event for which you have tried to register, you will receive a full refund.

BIOMECHANICS SEMINARSINDIVIDUAL REGISTRATION. 

In the case of individual registrations for a public seminar session arranged and hosted by Dawn Hill Adams, Ph.D.:

  • If you pay a deposit but then realize you cannot attend the seminar, you can get a full refund by notifying Dawn via email or by phone (seven-two-oh. nine-eight-seven. five-three-six-seven) that you cannot attend at least 7 days before the seminar start time. If you prepaid your entire seminar registration fee in advance, the entire amount will be refunded in such a case.
  • If you prepay your entire registration fee but must cancel at the last moment, and the cancellation is not due to emergency or illness, your deposit will not be refunded but the balance of your registration fee will be. To receive your refund, however, you must contact Dawn by email or by phone (seven-two-oh. nine-eight-seven. five-three-six-seven) before the scheduled seminar begins.
  • Deposits are refunded for last-minute cancellations (less than 7 days before the seminar) only in case of an unforeseen emergency or sudden illness that makes it impossible for you to attend the seminar. To receive your deposit refund in such a situation, you must notify Dawn via email or by phone (seven-two-oh. nine-eight-seven. five-three-six-seven) of your situation, explaining the nature of the emergency, as soon as you possibly can. If you prepaid your entire seminar registration fee in advance, the entire amount will be refunded in such a case.

ALL CLINICS and also BIOMECHANICS SEMINARS: GROUP REGISTRATION.

In the case of group registrations for a seminar session or clinic arranged and hosted by an organization, barn, or other facility, a contract will be provided that stipulates the refund policy.  In all cases, a minimum deposit is required to secure the registration date, and there is a minimum required enrollment that must be secured with full payment no later than 7 days in advance of the scheduled program.  In the case that minimum enrollment does not materialize and the program is cancelled less than 7 days before the program, the deposit will not be refunded.

In the unlikely event that Dawn or Jo has to cancel a clinic or seminar, or cut it short because of illness or emergency on their part, a power outage, dangerous weather, or other unforeseen and extreme causes, she will notify everyone involved as soon as possible. In such a case, you will receive a full refunds of any fees you have paid to date.

RIDING ASSESSMENT

  • A deposit of $50 is required to secure your personalized Riding Assessment reservation.  The balance of $75 is due no later than 7 days before the scheduled appointment. If you have not paid your balance due by that 7-day deadline, your session will be cancelled and you will forefeit the deposit you paid.
  • Sessions last one hour.  If you do not have your horse tacked up and ready upon our arrival, or are late to our facility if your session is held there, we will not be able to run over-time to compensate.  In such a case, there will also be no prorated refund of your registration fee.
  • If you pay a deposit to secure a personalized Riding Assessment, but then realize you must cancel your reservation, you can get a full refund by notifying Dawn via email or by phone (seven-two-oh. nine-eight-seven. five-three-six-seven) that you cannot attend at least 7 days before the scheduled appointment. If you prepaid your entire registration fee in advance, the entire amount will be refunded in such a case. It us up to you to be certain you connect with us successfully. You must receive a response saying that we have received your cancellation.
  • If you prepay your entire registration fee but must cancel at the last moment, and the cancellation is not due to emergency or illness, there will be no refund of any kind.
  • Registration fees are refunded for last-minute cancellations (less than 7 days before the seminar) only in case of an unforeseen emergency or sudden illness that makes it impossible for you to keep the appointment. To receive your deposit refund in such a situation, you must notify Dawn via email or by phone (seven-two-oh. nine-eight-seven. five-three-six-seven) of your situation, explaining the nature of the emergency, as soon as you possibly can.

 RIDING LESSONS AND TRAINING

The refund and cancellation policy for riding lessons and training is provided to each client in writing at the time new clients sign their paperwork.